BT needs to get its act together over vandalised phonebox

How long does it take to repair a single pane of glass in a phonebox? Well, about a month if you’re BT.

For that’s how long it has taken them to take action over the vandalised box at the junction of Knowsley Road and St Helens Road, Ormskirk.

I reported the matter on February 8 but it has still not been attended to. The phone itself is not working and I reported this on January 19. Again, nothing.

So today, I decided I’d had enough and wrote to the Chief Executive to demand action. That was around 11.20am. By 1.30pm he’d replied back saying he’d get someone to look into it. And by the end of the working day, I’d had an apology and an assurance that action will be taken next week.

I don’t think I’m being unreasonable. This is a prominent position on a main road into Ormskirk and the last thing we want visitors to see upon entering the town centre is a vandalised phonebox.

BT has had weeks to sort this out but nothing has happened. I have had no correspondence from them at all on the matter, even though I requested an update two weeks ago.

I have to say, this is very disappointing as earlier this year, I reported a similar vandalism issue to them at the same location in January and they took swift action. However, they did not address the dead phone line then and now residents have been waiting a month for this latest vandalism to be fixed.

Lets hope they aren’t waiting for very much longer…

Idiots target phonebox just days after it was repaired

A few weeks ago I reported to BT that the wonderful, traditional red phonebox on the corner of Knowsley Road and St Helens Road has been vandalised.

Just a few days ago, I went to check and BT had the 2 glass panes which had been smashed repaired. Great news.

However, yesterday when I was in the area that now some idiot has gone and smashed yet another pane of glass. Frustrating isn’t the word.

So last night I contacted BT again and hopefully they will be just as swift at repairing this latest damage as they were the last time.

However, the phone itself still isn’t working so I’ve flagged this up to BT again.

Perhaps one day we’ll be able to have a fully functioning, non vandalised phone box. I live in hope!

Damaged phone box on corner of St Helens Rd/Knowsley Rd

WHILST out and about today, I noticed that the wonderful red phone box – one of the very few left in the Borough – on the corner of St Helens Road and Knowsley Road has had two panes of glass knocked out.

Upon looking inside the phone box, there was glass all over the floor. While I was there, I did a quick check of the phone itself and the line was dead.

As a result, I’ve now contacted BT and await their response. As soon as I get a full reply, I shall post an update here.