Repairs made to Ormskirk phonebox

FOLLOWING my post here, I’m pleased to report I have now secured action after residents were left to wait weeks for repairs to the vandalised phonebox at the corner of St Helens Road and Knowsley Road.

I wrote to the Chief Executive of BT after the red phonebox was left for more than a month with a smashed pane of glass and for almost two months with a ‘dead’ phoneline.

I took the matter up more than a month ago but BT were not taking action, so I raised it directly with the Chief Executive. After contacting him, I’m pleased to report that BT has now swept up the broken glass, replaced the smashed pane and installed a new phone receiver.

BT has apologised for taking so long to get this sorted and has promised to act faster should the phonebox suffer from vandalism again.

BT needs to get its act together over vandalised phonebox

How long does it take to repair a single pane of glass in a phonebox? Well, about a month if you’re BT.

For that’s how long it has taken them to take action over the vandalised box at the junction of Knowsley Road and St Helens Road, Ormskirk.

I reported the matter on February 8 but it has still not been attended to. The phone itself is not working and I reported this on January 19. Again, nothing.

So today, I decided I’d had enough and wrote to the Chief Executive to demand action. That was around 11.20am. By 1.30pm he’d replied back saying he’d get someone to look into it. And by the end of the working day, I’d had an apology and an assurance that action will be taken next week.

I don’t think I’m being unreasonable. This is a prominent position on a main road into Ormskirk and the last thing we want visitors to see upon entering the town centre is a vandalised phonebox.

BT has had weeks to sort this out but nothing has happened. I have had no correspondence from them at all on the matter, even though I requested an update two weeks ago.

I have to say, this is very disappointing as earlier this year, I reported a similar vandalism issue to them at the same location in January and they took swift action. However, they did not address the dead phone line then and now residents have been waiting a month for this latest vandalism to be fixed.

Lets hope they aren’t waiting for very much longer…

Idiots target phonebox just days after it was repaired

A few weeks ago I reported to BT that the wonderful, traditional red phonebox on the corner of Knowsley Road and St Helens Road has been vandalised.

Just a few days ago, I went to check and BT had the 2 glass panes which had been smashed repaired. Great news.

However, yesterday when I was in the area that now some idiot has gone and smashed yet another pane of glass. Frustrating isn’t the word.

So last night I contacted BT again and hopefully they will be just as swift at repairing this latest damage as they were the last time.

However, the phone itself still isn’t working so I’ve flagged this up to BT again.

Perhaps one day we’ll be able to have a fully functioning, non vandalised phone box. I live in hope!